When accessing your Presentation in the Timeline, you will see on the right-hand-side a red box called ‘Control Room Chat’. This will give you direct access to the Control Room Technicians to ensure you get immediate assistance if you have any questions or encounter any unforeseen issues. You can also talk to the Technical Assistant within your session.
No matter where you are in the portal, if you are having any issues with your audio, visual and access, click the red headset icon on the top right-hand-side of the top menu bar and send our AV Team a message to troubleshoot any issues as they arise.
If you would like further tips on making your own recording, please click here.
Please contact us if you have any questions about this guidance or need assistance.